Terms and Conditions We are
specialists in body panels and accessories for Land Rover® models and
are an independent company with no association with Jaguar Land Rover® and as
such can offer great value on all of our parts We are
passionate about quality and will not let a part go out if we wouldn't be proud
to fit it to one of our own Land Rover® vehicles All of our
parts are great quality aftermarket parts, not genuine Land Rover®, unless
specifically stated otherwise in the description. Because of
this, we can supply parts that have been for a long time obsolete at the main
dealers and also at a reasonable price Land Rover®
is a registered trademark of Jaguar Land Rover Limited PLEASE NOTE WE DO NOT COVER
FOR DAMAGE TO BODY PANELS SENT ABROAD (OUTSIDE OF UK). THIS IS BECAUSE COURIERS
DO NOT COVER FOR BODY PANELS SENT ABROAD SO UNFORTUNATELY WE HAVE TO PASS THIS
ON. THEREFORE BODY PANELS ARE BOUGHT AT THE BUYERS OWN RISK. ALSO IT DOES NOT
MATTER WHETHER YOU THINK THE DAMAGE IS CAUSED BEFORE SENDING OR WHILE WITH THE
COURIER. WE ARE NOT LIABLE FOR ANY DAMAGE. IF YOU DO NOT AGREE TO THIS PLEASE
DO NOT NOT PROCEED WITH A PURCHASE. Returns There are a multitude of
reasons why you may wish to return or cancel your order, and we have a flexible
returns policy to help make things more convenient. ORDER
CANCELLATIONS You are free to cancel your
order at any time and for any reason before it is dispatched. To cancel your order we need explicit instructions
from the person who placed the order either by Email or by phone. An order cannot be cancelled
after it has been dispatched or while it is in transit, but must be treated as
a return. In this eventuality a refund will be provided when the goods are
returned to us. ORDER
RETURNS The vast majority of returns
fall into one of four categories, each of which must be treated in a slightly
different manner: ·Unwanted or otherwise unsuitable goods ·Damaged or defective goods ·Broken goods under warranty ·Incorrect goods dispatched Unwanted or unsuitable goods: You are free to return unwanted goods or incorrectly ordered goods in new & unused condition within 14 days after delivery. After this period it will be down to our own discretion. You will be entitled to your choice of an exchange or a full refund to the original payment card. The customer must meet the cost of returns postage for unwanted or incorrectly ordered goods. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. If an item is returned and has been damaged in transit we cannot refund and you must take the claim up with your own carrier. Damaged or defective goods:
You are free to return damaged or defective
goods in new & unused condition for 30 days after delivery. You will be
entitled to your choice of an exchange or a full refund to the original payment
card. we will meet the cost of returns postage for defective goods. If you are
outside of the UK the customer must pay for return postage costs. If you are in
the UK we can arrange for a courier pickup of the goods or we can refund your
postage expenses (within reasonable limits) upon return delivery. Please note
that the warranty given by both us and the manufacturers of our products will
only cover parts. Labour charges and other costs are not covered. For example if you buy a clutch and it is faulty or develops a fault (and this is found to be true) we will only be liable for the cost of the actual product and not any subsequent costs such as the cost of having the part fitted or for the cost of your time fitting the item. Another example, if you have fitted a body panel and had it painted, and then notice an issue with the fit of the product or an issue with the product itself. We will only replace or refund the item if the item is unpainted. Again we are only liable for the cost of the product itself. We are not liable for any loss or costs incurred from fitting the product. If a product has been painted before fitting, we will not accept any returns of the item and will not replace the item as you have modified the product. All body panels must be trial fitted BEFORE painting otherwise we cannot help unfortunately. Broken goods under warranty: You are free to return broken
goods under a warranty claim for the full warranty period after delivery. Your
goods may be repaired or replaced, or you may be offered a refund depending on
the decision of the manufacturer. We will send the goods to the manufacturer
for assessment but the final decision lies with the manufacturer and you may
have to wait for their tests to be completed. The customer must meet the cost
of returns postage for warranty claims. We cannot accept responsibility for goods
in returns transit, and so we recommend that you use registered post or an
otherwise insured method. Please note that the warranty given by both usand the
manufacturers of our products will only cover the cost of the parts. Labour
charges and other costs incurred are not covered. Incorrect goods despatched: Occasionally the wrong item is sent to a customer. You are free to
return these goods in new & unused condition for 30 days after delivery.
You will be entitled to your choice of an exchange for the correct item or a
full refund. If you have been mischarged, we will correct the discrepancy. we
will meet the cost of returns postage for defective goods. We can arrange for a
courier pickup of the goods or we can refund your postage expenses (within
reasonable limits) upon return delivery. Please note we will only cover the
value of return postage costs from the address we have sent the items to. If
the items are not checked upon delivery and subsequently sent to another
address or country, we will not be liable for the value of the return postage
costs from that address. IMPORTANT: Exchanges will only be made
where the same item is available in stock at the same price as the original.
Items bought at special offer prices cannot be subsequently exchanged for identical
items on sale at higher prices. If an item is not available a full refund may
be the only option. Where a full refund is the
suitable course of action we have a statutory obligation to refund payment to
the card used to pay originally within 30 days of the return of the goods.
However we do not believe it is right to hold your money for longer than
necessary and so a refund will be provided as soon as possible. IMPORTANT: Refunds are
processed by credit & debit card companies less quickly than sales. A
refund may take up to 10 days to appear on your statement after it has been authorised. EXCHANGES
PROCEDURE If you are returning goods for
an exchange we would normally have to wait for the goods to arrive with us and
inspect them before we can send out the replacement. However we recognise that
sometimes and exchange must be made quickly and so we can send out a
replacement immediately. We must take payment for the replacement but as soon
as the return arrives we will give you a refund on that cost. ·Goods have been used ·Goods are soiled ·Goods have an odour i.e. smoke
·Goods
are damaged as a result of misuse or ill-treatment |